While trying to add an exchange server account the following message appeared:
“There was an error locating one of the items needed to complete this operation. It might have been deleted”
All you need to do is so a search for ‘mapisvc.inf’ on your C: drive. It will find 2 files, one in C:WindowsSystem32, one in C:Program FilesCommon FilesSystemMSMAPI1033
Rename both of them to mapiscv_old.inf – call it what you like, or delete it. Then run Outlook 2003, it will configure and put the file back there for you, and allow you to setup your account.